This Privacy Policy describe how Fly Desert (“Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or interact with us through https://flydesert.ae/ (the “Site”) or related services (collectively, the “Services”).
By accessing or using our Services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational updates. Any changes will be posted on this page with an updated “Last updated” date.
How We Collect and Use Your Personal Information
We collect personal information from different sources depending on how you interact with us. This information helps us:
- Provide and improve our services
- Communicate with you
- Process bookings and payments
- Comply with legal obligations
- Protect our business and users
What Personal Information We Collect
1. Information You Provide Directly
- Name, email address, phone number
- Billing and travel details
- Booking and payment information
- Account login details
- Customer support communications
Providing certain information may be necessary to access specific services.
2. Usage Data
We automatically collect certain information about your interaction with our Site, including:
- IP address
- Device and browser type
- Pages visited and actions taken
- Cookies and tracking technologies
3. Information from Third Parties
We may receive information from:
- Payment processors
- Service providers and partners
- Analytics and advertising platforms
How We Use Your Information
Service Delivery
To process bookings, manage accounts, handle payments, and provide travel-related services.
Marketing & Advertising
To send promotional messages and personalize advertisements based on your preferences.
Security & Fraud Prevention
To detect and prevent fraud or unauthorized activity.
Customer Support & Improvements
To respond to inquiries and improve our services.
Cookies
We use cookies to enhance your experience, analyze traffic, and improve our services. You can control cookie settings through your browser, but disabling cookies may affect site functionality.
How We Share Your Information
We may share your information with:
- Service providers (payment processing, IT, analytics, etc.)
- Business and marketing partners
- Legal authorities when required
- Affiliates within our organization
We do not sell sensitive personal information without your consent.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices, so we recommend reviewing their policies.
Children’s Privacy
Our Services are not intended for children. We do not knowingly collect personal data from individuals under 16 years of age.
Data Security & Retention
We take reasonable steps to protect your data, but no method is 100% secure. We retain your information only as long as necessary for service delivery, legal compliance, and dispute resolution.
Your Rights
Depending on your location, you may have rights to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Restrict or object to processing
- Withdraw consent
- Request data portability
To exercise your rights, please contact us.
Complaints
If you have concerns about how your data is handled, please contact us. You may also lodge a complaint with your local data protection authority if applicable.
International Data Transfers
Your information may be processed outside your country. We ensure appropriate safeguards are in place for such transfers.
Contact Us
If you have any questions or requests regarding this Privacy Policy, you can contact us:
- Phone: +971 50 124 9666
- Email: travel@flydesert.ae
- Website: https://flydesert.ae/